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Knowledge base
General
FAQ 2.0
27
When will my order be delivered/By when can I expect delivery of my order?
What if I receive an incomplete, incorrect or damaged order?
Online Return Policy.
Physical stores/Offline stores
How will I receive a refund for a cancelled order?
View all 27
Soundarya FAQ
14
What is Soundarya Club?
How can I become a member of Soundarya Club?
How to Earn Points with the Soundarya Club
Benefits of Bronze Tier
Benefits of Silver Tier
View all 14
FAQs 3.0
27
Q: How do I place an order?
Q: Can I ship the products to an address that is different from my billing address?
Q: How do I know that my order is confirmed?
Q: Do I have to have an account to place an order?
Q: Can I order a product that is "Out of Stock"?
View all 27
FAQs
16
Q-1: How do I place an order?
Q-2: How can I track my order?
Q-3: When will I receive my order?
Q-4: How do I cancel my order?
Q-5: How do I make changes to my order?
View all 16
Policy
Retail Policies
8
Retail Refund Policy
Retail Store Exchange Policy
Gifts with Purchase & Promotional Offer Policy
Retail Price Change Policy
Quality Concerns
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Website Policies
8
Shipping & Delivery Policy
Online Order Return & Refund Policy
Place an Order Online
Available Payment Options
Cash on Delivery (COD) Policy
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